indextr ("we", "our", "us") provides an AI visibility monitoring service for businesses. This policy explains what information we collect, how we use it, and the rights you have over your data. It's written in plain English on purpose — if anything is unclear, email us at hello@indextr.ai and we'll explain.
What we collect
When you create an account and use indextr, we collect:
- Account info: your email address, a securely hashed password (we never see your actual password), and a timestamp for when you signed up.
- Business profile: the business name, website URL, city, and a short description of what your business does that you provide during onboarding.
- Searches: the phrases you select or enter for indextr to monitor, plus the full AI responses we get back.
- Competitor data: any competitor businesses you name during onboarding or add later. We do not guess them for you.
- Scan results: what each AI engine said about your business for each search, plus derived metrics (mentions, citations, sentiment, competitor comparisons).
- Billing info: if you upgrade to a paid plan, Stripe collects your payment details directly. We only store your Stripe customer ID and subscription status — we never see or store your card number.
How we use it
Your data is used only to:
- Run scans against AI engines on your behalf.
- Calculate your Visibility Score and generate recommendations.
- Send you welcome emails and scan reports.
- Process billing and manage your subscription.
- Investigate errors and improve the product.
We do not sell your data, share it with third parties for their advertising or marketing, or use it to train AI models. We don't send marketing emails unrelated to the product.
Service providers we use
We do not sell personal information. We do not share personal information with third parties for their own advertising or marketing purposes. We do use service providers who may process personal information on our behalf to operate our business, such as payment processors, accounting providers, hosting providers, and other technology vendors. This is what each kind receives:
- Hosting and database — runs this website and stores your account and scan data.
- Payments — handles subscriptions and billing.
- Accounting — receives a copy of each invoice, with your name, billing address, email address and the amount, so we can keep our books.
- AI engines— the AI services we ask on your behalf to produce your visibility data. We send your search phrases, with your city when a search needs a location, and receive the AI's answer. To suggest search phrases and write your recommendations, we also send your business details and text from your website. Under their terms, these providers do not use what we send them to train their models.
- Search results— retrieves Google search results, including Google's AI Overview, on your behalf. We send your search phrases and the location we search from: your city, or only your country when there is no city on your account.
- Business listings — checks whether your business has a Google Business Profile. We send your business name and city.
- Email delivery — sends welcome emails and scan reports.
- Phone and text messaging — carries our support calls and texts. If you text us, it receives your mobile number and the messages we exchange.
- Error monitoring — receives technical details when something breaks, so we can fix it.
Text messaging
You may text our support number, (720) 789-8000. By doing so you agree to receive text messages from indextr LLC about your account and your support request. We reply within the conversation you started and do not send marketing or promotional texts. Message frequency varies. Message and data rates may apply. Reply HELP for help.
Sharing of Personal Information
indextr LLC does not share mobile information with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
Opting Out of Text Messages
You have the right to opt out of receiving text messages from indextr LLCat any time. To opt out, you can reply "STOP" to any text message you receive from us.
Consent and Opt-In
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive. Texting our support number is how you provide your phone number and opt in; we never send the first message.
Cookies
We use a single essential cookie: an authentication session cookie from Supabase that keeps you logged in. We do not use tracking cookies, advertising cookies, or analytics cookies that identify individual users.
Your rights
You can at any time:
- Access your data — view or export everything we have about you by emailing us.
- Correct your data — update your business profile from Settings inside the dashboard.
- Delete your account — from Settingsinside the dashboard, which removes your account immediately, or email us and we'll do it within 5 business days. Data retention below says what is kept.
- Cancel your subscription — directly from the Stripe Customer Portal link in Settings.
Data retention
We keep your data as long as your account exists, including while a free account is inactive. If you delete your account, we delete your business profile, searches, competitor data, scans, scores, recommendations, and reports: immediately when you delete it yourself from Settings, or within 5 business days of an emailed request. A record of your email consent choices is kept after deletion, so we can show we honored them, and our nightly database backups roll off within 7 days. Stripe billing records are retained per Stripe's and applicable tax law requirements (approximately 7 years).
Children
indextr is a business tool and is not intended for users under 18. We do not knowingly collect data from children.
Changes to this policy
If we materially change how we collect or use your data, we'll email you before the change takes effect. Minor clarifications may be made without notice; the "Last updated" date at the top of this page always reflects the current version.
Contact
Questions, concerns, or data requests — hello@indextr.ai. We aim to respond within 5 business days.